Privacy notice

Scope

This notice covers the public Chickenzown Ltd website and business enquiries made by email. It does not describe all data processing associated with an individual Skylark installation. For information relating to a particular deployment or customer service, contact us.

Who is responsible

Chickenzown Ltd, company number 16537065, registered in England and Wales, is responsible for personal information it handles for the purposes described in this notice.

Contact: info@chickenzown.com.

Information we receive

If you contact us, we receive your email address and any information you choose to provide, such as your name, organisation, role, enquiry and attachments. Please provide only information relevant to your enquiry.

The web server may record routine technical information when you visit, including your IP address, the requested page, date and time, browser information and error details. These records support the operation, security and diagnosis of the website.

The public website has no customer login, online checkout, newsletter sign-up or contact form. Its pages do not include advertising trackers or analytics services.

Purposes and lawful bases

We use correspondence to respond to enquiries, discuss requirements, prepare proposals and provide customer support. These activities are based on our legitimate interests in operating the business and communicating with customers and prospective customers.

Where we take steps to enter into, or perform, a contract with you personally, processing may also be necessary for that contract. We use relevant records to meet legal obligations where those obligations apply.

Technical records are used in our legitimate interests to operate and protect the website, investigate errors and prevent misuse. You do not have to provide information to browse the public pages. We may be unable to respond to an enquiry without sufficient contact details or context.

Service providers and transfers

Information may be handled by authorised people working for Chickenzown Ltd and providers supporting email, IT, website operation or professional advice, where necessary for those services. Information may also be disclosed where required by law.

Email and IT providers may process information outside the UK. Contact us for details of the processing locations and transfer safeguards relevant to your correspondence.

Retention

We retain correspondence for as long as needed to deal with the enquiry and any resulting business relationship, taking account of record-keeping obligations and the need to establish, exercise or defend legal claims.

Technical records are retained according to their operational and security purpose, including the time needed to investigate faults or misuse. Retention is assessed against the nature of the information and the reason it is held.

Your rights

Depending on the circumstances, you may have rights to access your personal information, have inaccurate information corrected, request deletion, restrict processing and receive portable copies of certain information.

Where processing is based on consent, you may withdraw that consent without affecting the lawfulness of earlier processing. Rights are subject to the conditions and exceptions in applicable data protection law. We may need to confirm your identity before responding.

This public website does not make automated decisions about you or create personal profiles.

Questions and complaints

Send privacy enquiries to info@chickenzown.com. You may also raise a concern with the UK Information Commissioner’s Office.

We may update this notice when the website or relevant processing arrangements change. See also the cookie information.